Our Programs

1.    Leadership and Management

·         Certified Leadership Development Program

v  Level 1- Team Leadership Certificate

v  Level 2- Executive Leadership Certificate

v  Level 3- Strategic Leadership Certificate

v  Level 4-Transformational Leadership Certificate

·         Strategy formulation and implementation for competitiveness and sustainability

·         Change management for growth and development

·         Organizational Risk Management for managers

·         “The Island” – An interactive program to develop high-performing managers

2.    Customer Service

·            Excellent Customer Service 101

·            Going the extra mile

·            Developing efficient service recovery skills in customer service

·            Effective telephone skills in the organization

·            Certified Service Professional

3.    Human Resources

·            Develop an effective training administrator

·            Train-the-trainer

·            Developing a total approach to company training plan

·            Measuring effective learning and development

·            Conducting Performance Appraisal

4.    Business Communications/Presentations

·            Delivering a powerful presentation effectively

·             

5.    Sales and Marketing

·         The Art of Selling 101

·         Jumpstart your sales return in investment (ROI)

6.    Finance and Accounting

·            Finance for non-finance managers

·            Basics of Financial Accounting Principles

·            Principles of Internal Control

·            Preparation of budgets for planning and control program

·            Financial Statement Analysis

·            Advanced Financial Statement Analysis

·            Understanding and overcoming manipulation in financial reporting

7.    Project Management

·            Project Management Fundamentals

·            Project Management Professional (PMP)

·            Organizational Project Management Maturity Model (OPM3)

8.    Quality and Process

·            The ISO 9001:2008 Quality Management Systems (QMS): A framework for Operational Management System

·            Benchmarking for Business Excellence

·            Cost of Quality (COQ) Productivity improvement

·            Failure Mode and Effect Analysis (FMEA)

·            Essential skills in Process Management

Productivity

·            How to develop a productivity action plan for your organization

·            Implementing 5S Best Practice Program for Productivity improvement

·            How to reduce operations and production wastages

·            How to implement a preventive maintenance system

·            Building a lean manufacturing system

9.    Environmental Health and Safety

·            Professional Certificate in Environmental, Occupational Safety and Health

·            Professional Certificate in Safety Psychology

A)   Safety Courses

·            How to set up and implement occupational health and safety management systems (OHSAS 18001)

·            Occupational Health and Safety management Systems (OHSAS 18001) Internal Auditor Training

·            Risk Management Course

·            Safety Leadership

B) Environmental courses

·            How to set up and implement environmental management systems (ISO 14001)

·            ISO 14001:2004 Internal Auditor Training

10. Industrial Engineering

·            Work Simplification

·            Plant Layout and Materials Handling

·            Mastering the tools of quality Circles: Trainer Program

11. English Programs

·            A) Starter General English

·            B) General Business English: UAE Academy Business English Level 1-9

·            C) Academic Pathway – Module 1 -3

v   Module 1- Foundational Skills

v   Module 2- Intermediate Skills

v   Module 3- Test preparation for SAT and TOEFL exams

·            D) English for the Corporate World

12. Information Technology

·            International Computer Driving License (ICDL)

·            E citizen

·            IT Service Management

v   ITIL V3 Foundation

v   ITIL V3 Intermediate

v   ITIL V3 Intermediate Capability Stream

v   ITIL V3 Managing across the lifecycle course

v   ITIL V3 Service Manager Bridge

v   ITIL V3 Foundation Bridge

v   ISO 1023: ISO/IEC 2000 for Auditors

v   ISO 1024: ISO/IEC 2000 for Consultants

·            Microsoft Programs

v   Microsoft Certified Systems Engineer (MCSE): Windows Server 2003

v   Microsoft Certified IT Professional (MCITP): Server Administrator

v   Microsoft Certified Desktop Support Technician (MCDST)

v   Microsoft Certified Application Specialist (MCAS)

·            A+ Computer Hardware Fundamentals

·            Network +

·            Oracle Programs

v   Oracle Database Administrator (DBA) Track

v   Oracle Database 11g: Administration Workshop ll

v   Oracle Database 11g: Introduction to SQL

v   Oracle Database 11g: Program with PL/SQL

v   Oracle Forms Developer 10g: Build Internet Applications

v   Oracle Reports Developer 10g: Build Reports

v   Oracle Database 11g: Performance Tuning

·            Web and Graphic Design

v   Adobe Photoshop CS4

v   Adobe Illustrator CS4

v   Adobe Dreamweaver CS4

v   Adobe Flash CS4

v   XHTML & CSS

v   Java script

v   Microsoft Office Visio Professional 2007

13. Certified Employability Essential Skills (EES) Program

14. Foundation  Learning Programs